Terms of service

These terms are an agreement between Trakro (“we”, “us”) and the company that signs up for Trakro (“you”). By creating an account or using Trakro, you agree to them. If you sign up on behalf of a company, you confirm you are allowed to agree for it.

The service

Trakro is online software for document shredding companies: customers and sites, scheduling, routes, a driver phone app, certificates of destruction, invoicing and related tools. We may improve or change features over time. If we remove something important you rely on, we will tell you in advance.

Your account

• Keep sign-in details private and tell us right away at team@usetrakro.com if you think someone else has used your account.
• The company owner decides who gets access and with what role (owner, office or driver), and is responsible for what those users do in Trakro.
• A company must always have at least one owner.

Free trial, plans and payment

• New companies get a 30-day free trial with every feature of the top plan, for up to 3 trucks. No card is needed to start. There is one free trial per owner email address; a second company started by the same person begins without a trial.
• You can upgrade at any time during the trial without losing trial days: your first charge happens on the day the trial would have ended.
• If the trial ends without a paid plan, your account becomes read-only: everyone can still sign in, view and download all records, certificates and invoices, and export data as CSV, but can’t add or change records, schedule, publish routes or send emails. Routes already published for that day can still be finished. Upgrading restores full access right away.
• Paid plans renew monthly or yearly until cancelled, and are charged by card through Stripe. Each plan covers a set number of active trucks. Prices are shown before you pay.
• Moving to a bigger plan takes effect right away, and you pay the difference for the rest of the current period. Moving to a smaller plan takes effect at your next renewal.
• We don’t refund partly used months or years, except where the law requires.
• You can cancel at any time from the Subscription screen. You keep full access until the end of the period you have paid for.
• If a payment fails, we will retry and email the owner. After 14 days unpaid, the account becomes read-only until payment is made.
• Prices don’t include sales tax. Where your state taxes software subscriptions, we add it, based on your company’s address, and show it on our invoices.
• We may change prices with at least 30 days’ notice; changes apply from your next renewal.

Your data

• You own the data you put into Trakro, including your clients’ information. You give us permission to store and process it only to provide and support the service, as described in our privacy policy.
• You are responsible for having the right to enter your clients’ information and for meeting your own legal duties to them (for example under HIPAA, GLBA or the FACTA disposal rule).
• You can export your data at any time. After an account is paused or cancelled we keep the data for 12 months and email the owner before deleting it.

Support access

If you ask us for help (for example, to look into a problem you reported), our staff may need to see your company’s data. We turn this access on only for that purpose and for a limited time. The owner can see when it is on, and everything our staff do is recorded in your company’s audit history.

Certificates and records

Trakro produces certificates of destruction and other records from the information you and your drivers enter. You are responsible for that information being accurate and for the shredding work itself. Once issued, certificates, sent invoices and completed service records are locked and can only be changed by a recorded correction, so there is always a clear history.

Acceptable use

Don’t use Trakro to:

• break the law or anyone’s rights, or send spam;
• try to see another company’s data or get around security or usage limits;
• upload harmful code, or overload or disrupt the service;
• copy, resell or reverse-engineer the software.

We may suspend accounts that do these things. Where possible, we will warn you first.

Availability and support

We work hard to keep Trakro running and back up data daily, but we can’t promise it will never be interrupted. The driver app is designed to keep working without signal and sync later. For help, email team@usetrakro.com.

Disclaimers and limit of liability

Trakro is provided “as is”. To the extent the law allows, we make no promises beyond those in these terms, and we are not responsible for lost profits or indirect damages. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

Ending the agreement

You can stop using Trakro and cancel at any time. We may end this agreement with 30 days’ notice, or right away if you seriously break these terms. Either way, you will be able to export your data.

Changes to these terms

If we make important changes, we will update the date above and tell company owners by email or in the app at least 30 days before they take effect.

Governing law

These terms are governed by the laws of the State of Florida, USA, and any dispute will be handled in the courts of Florida.

Contact

Trakro, Florida, USA. Email team@usetrakro.com.