Your business sells security, so it's fair to ask the same of your software. These are the questions worth asking any vendor, with Trakro's answers.
Can other companies see my data?
In Trakro, every record belongs to one company, and rules inside the database itself make sure people only see their own company's data. Automated tests check that one company can't read or change another's.
Can records be changed after the fact?
Issued certificates, completed service records and sent invoices are locked. Fixes become new, numbered versions or credits, and the original is always kept. Important changes go into an audit history that no one can edit or delete, including owners.
Who in my company sees what?
Each person is an owner, office user or driver. Drivers work only their own routes, can't see prices, invoices or billing, and see gate and door codes only for that day's stops.
What about card numbers?
Card payments are handled by Stripe, which is certified to the highest level of the card industry's security standard (PCI DSS Level 1). Card numbers never touch Trakro's servers.
What if a driver's phone is lost?
Remove the driver in Trakro, and their phone signs out and erases its saved stops, customer details and gate codes the next time it connects.
Can I get my data out?
Any time, as spreadsheets. If you cancel, your data stays read-only for 12 months, and we email you before anything is deleted. Certificates, service records and invoices are kept for at least seven years by default.
Certifications
Trakro is software, not a destruction company, so it isn't NAID certified itself; it supports your audits with complete records and a change history. Trakro doesn't hold a SOC 2 report today.
Let Trakro handle the paperwork.
Certificates, chain of custody and invoices, built from every stop.