Recurring service is the heart of a shred company: predictable revenue, predictable routes. It's also where things quietly slip. A client on 'monthly' gets skipped in a five-week month, or a holiday pushes a stop off the calendar and nobody notices until the bin is overflowing.
Know exactly what each frequency means
- Weekly and every two weeks: the same weekday, on a steady rhythm
- Every four weeks: the same weekday, 13 times a year, not 12. Clients sometimes expect a monthly bill and get confused
- Monthly on a date, such as the 15th: the weekday changes, and dates like the 31st need a rule for short months
- Monthly on a pattern, such as the second Tuesday or the last Friday: same weekday every month, easy for clients to remember
- On call: no fixed date; the client calls when the bin is full
The traps
- Month-end dates: decide what happens to a 'monthly on the 31st' plan in a 30-day month
- Holidays: decide whether a holiday stop moves earlier, later or is skipped, and tell the client
- Pauses: a client closed for a renovation should pause, not be deleted and forgotten
- Plan changes: moving a client from weekly to every two weeks shouldn't rewrite past service history
- Paper calendars: a recurring stop that lives only in someone's head disappears when that person is out sick
A weekly check that catches problems
- 1Compare next week's generated stops with what you expect for each regular account.
- 2Look for accounts with no stop in the next service window.
- 3Review last week's not-serviced stops and make sure each one has been rescheduled.
How Trakro handles it
Trakro's service plans cover weekly, every-N-weeks, monthly by date or pattern, and on call. Its scheduling engine handles month-end, company holidays, pauses and plan edits, and it's tested against each of those cases, so the calendar you see is the one your drivers get.
Let Trakro handle the paperwork.
Certificates, chain of custody and invoices, built from every stop.