A clear service agreement protects you and makes you look established. It also answers, in advance, most of the questions that turn into disputes: what happens on holidays, who owns the bins, and what the fuel surcharge is.
Have it reviewed
Sections to include
- The parties, and the service locations covered
- The service: on-site or off-site, what materials you accept and what you don't
- Frequency for each site, how on-call requests work, and what happens on holidays
- Equipment: the number and type of containers at each site, who owns them, and responsibility for loss or damage
- Pricing: per container, per pound, per box or flat, plus minimums, fuel surcharge, taxes and how prices can change
- Billing: per service or monthly, payment terms, accepted payment methods and late fees
- Security: locked containers, screened employees, chain of custody and how destruction is proven
- Certificates: when they're issued, who receives them and how long you keep copies
- Access: hours, gate or door codes, contacts who must be present and what happens when a stop can't be serviced
- Confidentiality and, for healthcare clients, a reference to a separate business associate agreement
- Term, renewal and how either side can end the agreement, including picking up your containers
- Insurance and liability limits
Make it match your system
The agreement is only useful if your day-to-day records match it. If the contract says 'every four weeks, three 65-gallon bins, fuel surcharge applies', your schedule, container counts and invoices should say the same thing.
How Trakro helps
Trakro keeps each site's service plan, containers, special instructions, contacts and prices in one place, and quotes and invoices use the same price rules. What you agreed to is what gets scheduled and billed.
Let Trakro handle the paperwork.
Certificates, chain of custody and invoices, built from every stop.